Refund policy
Returns and Exchange
If you are not completely satisfied with your purchase, we offer returns and exchanges in accordance with our customerservice@bellefonceurcandleco.com. Returned products must be unused, in their original condition, and returned within 30 days of delivery.
Shipping costs for returns are the responsibility of the customer unless the product is defective or an incorrect item was sent.
At Belle Fonceur Candle Co., we take pride in the quality of our products and want you to love your purchase. If you need to exchange a candle, please review our policy below.
Eligibility for Exchange
You may exchange your candle for the following reasons:
- Damaged or Defective: If your candle arrives damaged or is defective, we will gladly replace it.
- Incorrect Product: If you receive the wrong item, we will send the correct product at no additional cost.
Exchange Conditions
- Unused Condition: Candles must be unused and in their original packaging to qualify for an exchange.
- Timeframe: Requests for exchanges must be made within 14 days of receiving your order.
- Proof of Purchase: Please provide proof of purchase or your order number when requesting an exchange.
Exchange Process
- Contact Us: Email us at [Insert Email Address] within 14 days of receiving your product. Include your order number, the reason for the exchange, and a photo if the item is damaged or incorrect.
- Approval: Once your exchange request is approved, we will provide further instructions, including whether you need to return the original item.
- Shipping Costs: If the product is damaged or incorrect, we will cover the shipping costs. For other exchange reasons, the customer is responsible for return shipping costs.
Non-Exchangeable Items
- Used or burned candles.
- Custom or personalized items.
- Sale or clearance items.
Contact Information
For any questions about exchanges, please contact us at:
Belle Fonceur Candle Co.
Email: support@bellefonceurcandleco.com